At Shamba Shine Co. Ltd, customer satisfaction is very important to us. We aim to provide high-quality agricultural products and professional services. This Refund and Returns Policy explains when refunds, returns, or replacements may apply.
1. Products (Agricultural Inputs & Seedlings)
a) Returns
- Products (e.g., seeds, fertilizers, farm inputs) can be returned within 7 days of purchase if they are unused, unopened, and in their original packaging.
- Perishable items such as seedlings and live plants cannot be returned once delivered, unless they arrived damaged or in poor condition.
b) Replacements
- If you receive defective or wrong products, we will replace them at no extra cost.
- Proof of purchase and photographic evidence may be required.
c) Refunds
- Refunds will be issued only if replacement is not possible.
- Refunds will be processed to your original method of payment within 7–14 working days.
2. Services (Greenhouse Construction, Irrigation Systems, Fish Ponds, etc.)
a) Cancellations
- Service cancellations must be requested at least 7 days before the scheduled work date.
- Cancellations made after work has started may not be eligible for a refund.
b) Deposits
- Deposits paid for custom services (e.g., greenhouse, pond, irrigation setup) are non-refundable, as materials are purchased and preparations are made immediately after confirmation.
c) Service Quality Guarantee
- If a service is not delivered as agreed in the signed quotation/contract, Shamba Shine Co. Ltd will make reasonable corrections at no extra charge.
- We cannot be held responsible for outcomes affected by external factors (e.g., weather, soil conditions, pest damage).
3. Process for Returns or Refunds
To request a return, replacement, or refund:
- Contact us via phone or email within the required timeframe.
- Provide your proof of purchase (receipt or invoice).
- Share photos/videos if the issue is product/service related.
- Our team will review and provide feedback within 3–5 working days.
4. Exceptions
Refunds or returns will not be granted in the following cases:
- Products damaged due to customer mishandling.
- Services altered or interfered with by third parties after installation.
- Delays or failures caused by natural disasters, weather conditions, or other factors beyond our control.
5. Contact Us
For any questions about our Refund and Returns Policy, please reach us at:
📧 Email: info@shambashine.com
📞 Phone: +255 767 019 731
📍 Address: SUA, Morogoro
